We want you and your little ones to love every purchase. If you are not completely satisfied with your order, we are here to help.

We offer 14 days from your purchase date to make a change of mind return or exchange (some exclusions apply). To be eligible, items must be in new, unused and resalable condition with all original packaging and tags attached, and free from stains or scents.

Step 1 — Email us at hello@lillanorden.com.au with your order number and reason for return to receive your return authorisation (RA)

Step 2 — Package your item carefully and include your RA reference

Step 3 — Send your parcel to us using a trackable shipping service. Returns without an authorisation will not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service for items over $75 as Lilla Norden is not responsible for returns lost or damaged in transit. Original shipping costs are non-refundable.

The following items cannot be returned or exchanged:

• Sale items or items purchased during a promotional period
• Gift cards
• Items that have been used, washed or damaged after delivery

We are happy to exchange an item within 14 days of delivery provided it meets the return conditions above. Exchanges are subject to availability. If your preferred item is no longer in stock we will offer an alternative, store credit or refund where eligible.

To request an exchange please email hello@lillanorden.com.au with your order number and details of what you would like to exchange for.

Store credits are issued for the amount paid and will be emailed to you as a digital gift card once your return is processed. Your store credit is valid for 3 years from the date of issue.

If your return does not meet our return conditions, we may issue a store credit instead of a refund.

If you are entitled to a refund it will be processed to your original payment method within 7 business days of receiving your return. Please allow additional time for the refund to appear in your account due to varying processing times between payment providers.

If you believe you have received a faulty or incorrect item please contact us at hello@lillanorden.com.au within 30 days of receiving your order with your order number and photos of the item. We do not accept returns on items damaged by general wear and tear.

As a consumer you are entitled to the benefit of consumer guarantees under the Australian Consumer Law that cannot be excluded. If an item has a major failure you may seek a refund, exchange or compensation in accordance with your rights. Where an item is damaged through misuse or abnormal use, these guarantees may not apply. Proof of purchase will be required before any remedy is provided.

For any questions about returns or refunds please contact us at hello@lillanorden.com.au and we will be happy to help.